Unable to access Messages

[Osborne]

Since this morning, I have been unable to access my messages through my phone, as well as online. I keep getting the error message "access denied." I'm not sure why this is occurring and am wondering if anyone else is having the same issue.

[xX Joe Xx]

Me too. The count keeps going up but wont let me view them. Oddly for about a month now it says I have 32 when it should say 0.

[Tylee]

I am having the engineering team look into this. I have had a few emails regarding not being able to access messages. As far as viewing online is concerned, please try this and see if it fixes the problem, thank!

If you will go to Internet Options, click the Privacy tab, there you need to set the default Privacy level to Low (it will most likely be Medium when you first reach this page). This will now impact your Trusted Sites zone, meaning you will need to add our website in the Security tab. You will need to uncheck the "require server verification" checkbox that appears below the list. In the default settings for the Trusted Sites zone, you will also need to double check that the Security Level is Medium and the Privacy Level is Low. Once this is done, the messaging will work fine for Internet Explorer.